The Mobile Office
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The Mobile Office is a service provided by the Municipal Authority of the Town of Most for a certain group of citizens living in the town of Most
and/or belonging communities. The Mobile Office offers some elementary
administrative procedures to be arranged so that the citizens need not
visit the office itself. The Municipal Authority of Most has a
long-term interest in being a real public service for citizens. The
Mobile Office is a good way of making the access to the services of the
municipal authority easier. It means that the citizens need not visit
the office because the office comes to the citizens. The Municipal
Authority of Most is aware of the fact that there is a group of
citizens who can have difficulty visiting the office. This group
involves handicapped people, old people, and people living in social or
medical facilities, as well as people in difficult periods of life such
as a self-caring parent with underage children, injured, ill or
bereaved people etc.The
Mobile Office provides selected administrative procedures and is
available in the administrative district of the Municipal Authority of
Most. The services of the Mobile Office are available as of April 1,
2009. The Municipal Authority of Most guarantees precisely determined
conditions under which this service can be provided. The
objective of the Mobile Office provided by the Municipal Authority of
Most is to make the services for citizens comfortable and high-quality.
The Mobile Office is aimed at making the services more available for
those people who are handicapped in some way, not only for medical
reasons but also experiencing some temporary difficult life situation.
The Mobile Office guarantees to provide the service within 5 working
days from the day of application, i.e. from the first visit at the
citizen. It is obvious that some kinds of services cannot be settled
within only one visit (such as identity cards agenda). In case the
affair cannot be settled during a single visit, all subsequent contacts
between the citizen and the office are performed by a remote access,
eventually via the Mobile Office if a personal contact is necessary. The
Mobile Office has lots of benefits to the citizens. Travelling to the
office can be physically as well as mentally exhausting for handicapped
people. The people using this service can save their travel costs or
the costs for attestation of the power of attorney if they need
somebody to act for them. The acquisition costs involved necessary
technical equipment (hardware, software, notebook, Internet access,
scanner) amounting at about 60 thousand Czech crowns. The operational
costs do not present any extra costs as the Mobile Office provides the
same services like the office itself. The extra costs include only the
operation of a vehicle running 7 Czech crowns per kilometre (the
vehicle was purchased earlier).The
Mobile Office is an effective service helping a special group of
citizens to solve their difficult life situations. It is a simple
solution that can be used by any other public administration authority.
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